IthilWater & Wastewater Operations
Drinking water: C−. Stormwater: D. Wastewater: D+. Unchanged since 2021.
ASCE Report Card, 2025
Compliance built into daily operations
EPA estimates $625 billion in drinking water infrastructure needs over the next 20 years, and financing capital improvements is now the number one challenge facing water utilities, yet only 41% feel able to cover costs through rates and fees. Ithil gives operators a single platform for sampling, treatment, distribution, and maintenance, with compliance documentation built into every workflow.
The Pressure Is Real
Across the industry, utility data is “siloed across spreadsheets, lab systems, SCADA, ERP platforms, permits, and EHS/ESG software,” with some utilities managing over 1,000 permits and 300,000 water samples per year on manual processes. Compliance reports are assembled from three different data sources. Maintenance history lives in a system that was last updated during the previous administration. And somewhere in a filing cabinet is the documentation needed when EPA comes knocking about that consent decree.
About a third of the water workforce is eligible for retirement in the next decade. The Safe Drinking Water Act and Clean Water Act don't care about staffing challenges. New PFAS standards are pushing compliance deadlines to 2031, and cities are already struggling with the cost. The standards are the standards.
What Ithil Delivers
Water Quality Management
Sample planning, collection tracking, and result management with built in regulatory thresholds. Automatic MCL exceedance detection on entry. Chain of custody documentation, method tracking, and QA/QC protocols, all structured and searchable.
Treatment & Process Operations
Track chemical dosing, process parameters, and equipment performance across the treatment train. Tie operational decisions to water quality outcomes. Capture institutional knowledge in the system instead of in people.
Distribution System Management
Hydrant inspections, valve exercising programs, main break tracking, and flushing schedules connected to the asset hierarchy. System condition tracked by segment, age, and material. Capital improvement decisions backed by operational data.
Asset Management & Maintenance
Asset tracking from treatment plants to the furthest service connection. Preventive maintenance programs that generate work automatically. Of the $99 billion needed annually for wastewater and stormwater alone, only 30% is currently funded, a shortfall projected to reach $690 billion by 2044. Full lifecycle cost tracking that feeds rate studies and CIP planning.
Inspection Programs
Configurable templates for storage tanks, lift stations, hydrants, and treatment equipment. Mobile capture with offline support. Deficiency tracking through to resolution.
Regulatory Reporting
Monthly operating reports, annual water quality reports, and regulatory submissions assembled from data already captured during daily operations.
Built for Utility Operations
Data Isolation
Utilities, districts, and authorities each operate in a completely isolated database schema. Shared nothing architecture.
Security & Compliance
Aligned with NIST SP 800-53 Rev 5. SOC 2 examined. Role based access controls scoped per role: operator, inspector, supervisor, auditor.
FOIA & Public Records
Actions are timestamped and attributed. Records are searchable and exportable with automatic PII redaction for public records requests.
Accessible
WCAG 2.1 AA compliant. Section 508 accessibility requirements met.
Ithil deploys with utility specific templates and workflows for water and wastewater operations.