IthilTrust Center / Subprocessors
Subprocessors
A subprocessor is a third party that processes customer data on Ithil’s behalf to deliver the platform. Below is the current list, what each one does, and where it operates.
| Subprocessor | Purpose | Region |
|---|---|---|
| Amazon Web Services (AWS) | Cloud infrastructure: compute, storage, database, KMS encryption, transactional email (SES), image analysis for inspection photos (Rekognition), and monitoring. | United States (us-west-2) |
| WorkOS | Authentication, single sign-on (SSO), and directory sync (SCIM) for user identity. | United States |
| Anthropic | Large-language-model processing for the in-app AI assistant and AI-assisted features. | United States |
| Stripe | Subscription billing and payment processing. | United States |
| Sentry | Application error and performance monitoring (diagnostic telemetry, not customer records). | United States |
| PagerDuty | Incident alerting and on-call escalation for operations staff. | United States |
| Better Stack | Uptime monitoring and the public status page (operational metadata only). | European Union |
| Expo | Mobile application builds and push-notification delivery. | United States |
| Segment | Product-usage analytics for feature adoption (no inspection or work-order content). | United States |
| Plausible Analytics | Privacy-first, cookieless website analytics. Used on the marketing site only, never inside the application. | European Union |
Customer integrations are not subprocessors
Connections you configure, Procore, ESRI, SCADA/OPC-UA gateways, and similar, are not subprocessors. Those data flows are initiated and controlled by you; Ithil exchanges data with them on your instruction, not to deliver the platform itself.
Change notice
We keep this list current. Where your Data Processing Addendum requires it, we provide advance notice of new subprocessors so you can review them. To subscribe to change notifications or ask about a specific subprocessor, email security@ithil.ai.