Frequently Asked Questions

Ithil is an infrastructure operations platform for teams running mission-critical facilities. It replaces disconnected spreadsheets, legacy CMMS tools, and manual compliance processes with a single system where actions produce audit ready records automatically. Purpose built templates cover municipal public works, water utilities, and data center construction.

Ithil serves two user bases. Government infrastructure teams use it for public works departments, water utilities, transportation agencies, and municipal facilities. Construction and data center teams use it for hyperscale and colocation builds, covering general contractors, commissioning agents, owner operators, and MEP trades. The platform has separate workflows for IT directors, compliance officers, project managers, field technicians, and maintenance supervisors.

Yes. The construction and data center template includes 21 modules covering the full project lifecycle: RFI management, commissioning, punch list, operational readiness, supply chain tracking, submittals, schedule, turnover, onboarding, daily field reports, portfolio management, subcontractor portal, and cost management, alongside shared infrastructure modules like maintenance, compliance, legal holds, inventory, procurement, permitting, and safety/OSHA. It sits alongside existing construction project management systems as the operations and compliance layer.

Ithil is purpose built for infrastructure operations with event sourced data, schema level tenant isolation, and compliance as architecture. Every module is included by default, with SOC 2 Type I, NIST 800-53, FIPS 140-2, and Section 508 controls implemented from day one. Industry specific requirements load on top: GASB 34 for municipal financial reporting, LCRI and EPA standards for water utilities, and NFPA 75/76, OSHA 1926, IEEE, and ASHRAE for data center construction. Browser and mobile clients run on a shared data model and a single immutable audit trail.

Every module is included by default. The module set varies by industry template. Municipal and water templates cover asset management, work orders, inspections, maintenance, permitting, documents, compliance, analytics, risk scoring, sustainability tracking, damage assessments, water quality and LCRI compliance, capital improvement planning, inventory, procurement, citizen request portal, SCADA/IoT, fleet management, drone inspections, NWS weather alerts, Open311, ESRI ArcGIS, outbound webhooks, and digital twin data feeds. The construction and data center template covers maintenance, compliance, legal holds, inventory, procurement, permitting, RFI management, commissioning, punch list, operational readiness, supply chain, submittals, schedule, turnover, onboarding, daily field reports, portfolio, subcontractor portal, cost management, and safety/OSHA. Shared across every template: notifications (6 channels, 36 types), mobile app, support tickets, data import, user and role management, API key management, and multi tenant administration.

SOC 2 Type I readiness controls are implemented with 18 compliance documents and control mapping. Type II audit is scheduled. Ithil is penetration tested by Cobalt. Contact us for the pentest report.

Ithil uses schema level database separation. Each tenant has its own database schema. No query executes without tenant context. There is no possibility of cross tenant data leakage. Verified under SOC 2 audit.

SOC 2 Type I Ready, NIST 800-53 (session management AC-12, network boundary SC-7), FIPS 140-2 (KMS envelope encryption with AES-256-GCM), WCAG 2.1 AA, and Section 508 apply across every account. GASB 34 is included for municipal financial reporting. NFPA 75/76, OSHA 1926, IEEE, and ASHRAE requirements are preloaded for data center construction. Compliance controls are enforced at the system level.

All data is stored on 100% US based AWS infrastructure (us-west-2) with encryption at rest (AES-256-GCM via KMS) and in transit (TLS 1.3). Database endpoints are never publicly accessible. All infrastructure runs within isolated VPCs. The entire team is US based with no offshore outsourcing.

Every operation generates an immutable event in the audit log using SHA-256 hash chains. Approximately 25 append only tables and 45 soft delete tables are protected by database-level triggers. Event sourcing enables point in time reconstruction of any work order or inspection. FOIA export is built in with automatic PII redaction.

TypeScript across the entire platform, React for the web application, React Native with Expo for mobile (iOS and Android), PostgreSQL with event sourced data models, and deployed on AWS with infrastructure as code. 274 documented REST API endpoints.

Nine plus integration platforms across seven provider categories: SCADA/IoT (real time telemetry with threshold alarms), fleet management (Geotab, Samsara, Verizon Connect), drone inspections (Skydio, DJI FlightHub 2, DJI Cloud API, DroneDeploy, Pix4D, DJI Fly), NWS weather alerts, Open311/GeoReport v2 (SeeClickFix, CivicPlus, Catalis), ESRI ArcGIS (bidirectional sync), outbound webhooks (HMAC-SHA256 signed), and digital twin data feeds (GeoJSON).

Yes. The mobile app has offline first architecture with request queue and auto sync on reconnect. Inspections, work order updates, photo capture, and barcode scanning all work without connectivity.

Six channels: email (SMTP/SES with HTML templates), in-app (real time with unread counts), push (Expo Push API), SMS (Twilio), Slack (Block Kit formatting), and Microsoft Teams (Adaptive Cards). 36 notification types covering every module. Per user, per type, per channel preference toggles with deduplication.

Yes, in municipal deployments. The citizen request portal is public facing with no login required. Ten categories (pothole, street light, water main, sewer, sidewalk, tree, graffiti, drainage, signal, other), automatic tracking codes for citizen follow up, and auto work order creation from submitted requests.

Yes. Ithil includes dedicated water quality and LCRI compliance modules. Service line inventory management (lead, copper, galvanized, unknown classification), water quality test recording with automatic Maximum Contaminant Level exceedance detection, ten preloaded EPA standards, and an LCRI deadline dashboard counting down to October 2027.

Yes. Bulk lab result import supports high volume water quality testing data. Upload test results in bulk and the system automatically flags any MCL exceedances against EPA standards.

Yes. The sustainability and carbon tracking module covers Scope 1 and Scope 2 emissions using EPA emission factors. California SB-253 compliance ready with CSV export for regulatory reporting.

SEV-1 (system down): 1 hour response. SEV-2 (major feature impaired): 4 hour response. SEV-3 (minor issue): next business day. Enterprise tier includes a dedicated success manager.

Ithil is a cloud hosted platform running on US based AWS infrastructure (us-west-2). Self hosting is not available. Every customer runs the latest version.

Onboarding includes data migration from existing systems (CSV/Excel import with validation and dry run preview), team training, and configuration of asset hierarchies, inspection templates, and compliance frameworks. Most teams are fully operational within weeks.

Offline first architecture with request queue and auto sync. Biometric authentication (fingerprint and face), push notifications, barcode/SKU scanning, photo capture with GPS metadata, dark theme, haptic feedback, and swipe to status gestures.

Yes. The Ithil mobile app is built with React Native and Expo, available for both iOS and Android devices.