Maintenance

Recurring schedules for pumps, motors, generators, treatment equipment and storage tanks run daily, weekly, monthly, quarterly or annually, and Ithil generates the work order when one comes due. A schedule can instead follow a meter: engine hours or odometer readings entered on the web or the phone trigger the work order once the reading passes the interval since the last service.

Overdue schedules notify the assigned staff and their supervisors, and the completion history becomes evidence for the requirements it satisfies.

A SCADA reading that crosses its alarm threshold can open a work order with the priority and type the alarm rule sets. A test result over its maximum contaminant level opens an Emergency work order with the parameter, the value and the limit in its title.

In the distribution programs, a valve exercise that finds the valve inoperable, or a hydrant visit that leaves it out of service, opens a corrective work order against that asset. An out of service hydrant is raised at High priority.

Parts are issued from the storeroom to a work order and returned when unused, with material cost taken from the unit cost at the time of issue. Technicians log time against the work order, and each entry is priced at the labor rate in force when it was logged.

Each work order can record a problem, a cause and a remedy from the district's own failure code catalog, and the reliability report counts failures by problem code.

Work orders, inspections and preventive maintenance schedules import from CSV or Excel exports. Completed work arrives as history with its original dates and costs, so the backlog opens as it stood in the old system.