IthilMunicipal Infrastructure Operations
The investment gap between current infrastructure spending and what is needed has grown to $3.7 trillion.
ASCE, 2025
Infrastructure doesn't manage itself on spreadsheets
Work orders lost in someone's inbox. Inspections recorded on paper. FOIA requests that take a week to answer. It adds up.
Ithil replaces the patchwork of spreadsheets, legacy systems, and tribal knowledge with a single operations platform built for municipal public works.
The Problem Everyone Knows
About a third of the water and public works workforce is eligible for retirement in the next decade. Senior operators are leaving and taking decades of institutional knowledge with them. Ithil records every action as a structured event, preserving operational history and producing council reports in a single click.
Most municipal operations still rely on what ICMA calls “a patchwork of disconnected systems, each performing its designated function adequately but creating data silos that prevent integrated service delivery.” The operations platform has to produce audit ready documentation as a byproduct of daily operations.
What Changes With Ithil
Assets & Infrastructure
Complete hierarchy from systems down to individual components. Condition tracking, lifecycle cost analysis, and replacement forecasting based on real operational data.
Work Orders
Event sourced work orders capture the full history of every job: who requested it, who was assigned, what was done, what parts were used, and what it cost. Immutable and cannot be overwritten.
Inspections & Compliance
Configurable inspection templates for any asset type. Mobile field capture. Compliance documentation generated automatically from inspections.
Preventive Maintenance
Schedule based and condition based programs that generate work automatically. Completion rates and chronic failure identification feed directly into capital planning.
Supply Chain & Inventory
Stock tracking with reorder alerts. Material usage tied directly to work orders with cost tracking per job.
Document Management
Documents linked to the asset, project, or work order they belong to. Version control, full text search, and retention policies with legal hold support.
Built for Government
Data Isolation
Each tenant operates in a fully isolated database schema. Tenant data is never commingled with another agency’s.
Compliance Ready
Aligned with NIST SP 800-53 Rev 5 controls across access management, audit logging, and data protection. SOC 2 examined. FedRAMP on the roadmap.
FOIA & Audit Trail
All actions are logged with who did what and when. Soft deletes preserve records for legal holds. FOIA exports pull directly from the audit log with automatic PII redaction.
Accessible
WCAG 2.1 AA compliant. Section 508 accessibility requirements met.
Ithil deploys with industry specific templates built from real municipal workflows. When Gwinnett County, Georgia replaced their spreadsheet-based coordination system, they reclaimed nearly 2,000 staff hours.