Privacy Policy

Information We Collect

We collect information you provide directly through our contact form: name, email address, organization, role (optional), and message content. We also use cookies as described in our Cookie Policy. Non-essential cookies are set only after you opt in through our consent banner.

Analytics

We always use Plausible Analytics, which does not use cookies and collects only aggregate, anonymous usage statistics (page views and referral sources). With your consent to the analytical category, we also turn on Google Analytics 4, which sets cookies with IP anonymization to measure traffic and performance. You can reject or withdraw this at any time. See the Cookie Policy.

How We Use Your Information

Contact form submissions are used solely to respond to your inquiry. We do not sell, share, or rent your personal information to third parties. We do not use your information for advertising or marketing beyond responding to your direct request.

Data Retention

Contact form submissions are retained for the duration of the business relationship. You may request deletion of your data at any time by contacting us.

Third Party Services

We use Resend for transactional email delivery of contact form submissions. Plausible runs by default and is cookieless. With your consent, Google Analytics receives usage data, and if you opt into the advertising category we turn on its advertising and profiling features. None of these receive your contact-form details. See the Cookie Policy for the full list.

Ithil Mobile App

Everything above describes this website. The Ithil mobile app for iOS and Android is used by field workers at customer organizations, and it handles a different set of data.

Signing in is handled by our identity provider, WorkOS, which gives the app your name and email address. The app then stores the work you record in it: work orders, inspections, punch list items, daily logs, photographs, and the notes attached to them. That content belongs to the organization that issued your account, and we process it on their behalf.

The app asks for four device permissions, each only when the feature using it is opened. The camera and photo library are used to attach photographs to field records. Location is requested for foreground use only, to find infrastructure assets near you; the app does not track your location in the background. Face ID or your fingerprint can be used to unlock the app, and that biometric data is held by your device and is never sent to us. Notifications, if you allow them, use a push token issued by Expo's push service to deliver alerts about your work.

The app sends crash and error diagnostics to Sentry so we can fix faults we would otherwise never see. These reports are configured not to attach personal information, and event and breadcrumb contents are filtered before they are sent. The app contains no advertising and no analytics or tracking software, and it does not track you across other companies' apps or websites.

Text Message Alerts

Ithil can send critical infrastructure alerts by text message, such as a pump station going offline or a generator dropping below its fuel threshold. Messages are sent from +1 (888) 887-4821. Only critical alerts are sent this way. We do not send marketing or promotional text messages.

This is entirely optional and it is off by default. To receive these alerts you add your own mobile number in your account settings, confirm it with a code we text to it, and separately tick a box agreeing to receive the messages. You can use every part of Ithil without doing any of that, and nothing else in the product depends on it. An administrator cannot enter a number on your behalf, because consent has to come from the person who owns the handset.

Message frequency varies with the alerts your organization generates. Message and data rates may apply. You can stop the messages at any time by replying STOP to any of them, or by removing your number in your account settings. Reply HELP for help, or write to us at contact@ithil.ai.

We store your mobile number, the date you verified it, and the date and network address from which you gave consent, so that we can show how and when permission was given. The number is used only to deliver these alerts. Text delivery is carried out by Twilio acting on our behalf, and mobile carriers necessarily handle the message in transit. We do not sell phone numbers, and we do not share them with anyone else. Full details of what we hold are in our text messaging terms.

Your Rights

You have the right to access, correct, or delete your personal data. You have the right to withdraw consent at any time. To exercise these rights, contact us at contact@ithil.ai.

Contact

For privacy related inquiries, contact contact@ithil.ai.