IthilOne system for the entire public works operation
Asset management, work orders, inspections, and citizen requests in one platform with a full audit trail.
The challenge
Asset Sprawl
Thousands of assets tracked across spreadsheets, GIS, and paper records without a single system of record or visibility into overdue maintenance.
Manual Workflows
Work orders on clipboards. Inspection results in filing cabinets. Compliance evidence gathered manually before every audit.
Citizen Expectations
Residents expect to report issues and track progress. The current system is a phone call and a promise to look into it.
Asset Management
Track every road, bridge, sidewalk, park, building, and utility line. Hierarchical asset structures with custom attributes, location mapping, and lifecycle management.
- Hierarchical asset trees with unlimited depth
- Configurable types for roads, bridges, parks, buildings, utilities
- Location mapping and spatial relationships
- Predictive risk scoring to prioritize replacements
- Full lifecycle tracking with depreciation schedules
Work Orders
Event sourced work orders with full audit trail. Assignment, priority, SLA tracking, and templates with checklists. Every state change is an immutable event.
- Tamper evident event sourced history
- Priority and SLA tracking with escalation rules
- Templates with prebuilt checklists for common tasks
- Time and cost tracking per work order
- Bulk status updates across multiple work orders
Inspections
Configurable inspection checklists for road conditions, bridge assessments, park maintenance, and building inspections. Mobile first with offline support.
- Configurable checklists for every asset type
- Scheduled and ad hoc inspections
- Photo evidence with GPS tagging
- AI defect detection for infrastructure conditions
- Auto work order generation from findings
Citizen Request Portal
Public facing portal where residents submit service requests without creating an account. Ten categories, automatic tracking codes, and auto work order creation.
- No login required for citizens
- Ten categories: pothole, street light, water main, sewer, sidewalk, tree, graffiti, drainage, sign, other
- Automatic tracking codes for citizen follow up
- Auto creates work orders from submitted requests
- Status tracking visible to the citizen
Preventive Maintenance
Preventive, predictive, and condition based maintenance scheduling. Automatically generates work orders when maintenance is due across the entire asset portfolio.
- Preventive maintenance with recurring schedules
- Predictive scheduling based on condition data and risk scores
- Automatic work order generation when maintenance is due
- Overdue maintenance tracking with escalation
- Maintenance history per asset